Stowe uses Plaid to securely connect your financial accounts. Most accounts connect smoothly, but sometimes a bank connection may not work right away.
Connection issues can happen for a few reasons, including temporary bank outages, security settings at your financial institution, outdated login details, or extra steps required by your bank.
Known Bank Connection Issues
Bank | Issue | Solution |
Charles Schwab | Automatic connection currently unavailable. | Automatic connection support expected soon.
Manual upload of bank statements. Learn more here. |
CIBC | Cookies are reset by CIBC every day, which breaks the automatic connection. | May require reconnecting bank account when logging back into Stowe to retrieve latest transactions. |
Royal Bank (RBC) | Unfortunately, automatic connection to RBC is currently not working. RBC's recent changes to their Multi-Factor Authentication (MFA) does not allow third party connections.
| Manual upload of bank statements. Learn more here. |
Wealthsimple | June 26, 2026: Wealthsimple and Plaid have stopped connecting. Plaid is working on a solution. | We are monitoring. |
Wealthsimple | Existing: Sometimes, Wealthsimple asks for the 2FA code a second time when connecting accounts. | When asked a second time for a code, simply input the code again. |
Try connecting again later
Sometimes your financial institution may be temporarily unavailable or unable to respond to Plaid’s connection request. If this happens, try connecting again in a few hours or the next day. Plaid notes that temporary technical issues at the financial institution are a common reason a connection may fail. (Plaid Support).
Check your login details
Make sure the username and password you enter are correct.
It can help to sign in directly to your financial institution’s website first to confirm your login is working.
Use your bank’s website, not just the app
Some banks require you to update settings from their website instead of their mobile app.
Plaid recommends logging into your financial institution’s website and checking for settings related to third-party sharing, often under privacy or security settings. (Plaid)
Check for account setup steps
If the account is new, make sure it is fully set up.
This may include:
Activating your card
Setting up online banking
Confirming your contact details are up to date
Accepting any new bank terms or disclosures
Completing any security prompts from your financial institution
Complete any security checks
Your bank may ask you to complete extra authentication before sharing account data with Plaid.
This may include:
A one-time passcode
Security questions
Multi-factor authentication
Confirming the connection through your bank’s website or app
Follow the prompts from your bank or Plaid to complete the connection.
Try reconnecting the account
If an account was connected before but stopped updating, try reconnecting it from Stowe.
Open Stowe.
Go to the Dash tab.
Tap the connected banks icon in the top right.
Select the account or institution with the issue.
Follow the prompts to reconnect or update the connection.
Try a manual account instead
If your financial institution is not supported or the connection still does not work, you can add an account manually.
Manual accounts let you add balances and import transactions using a CSV file.
To add a manual account:
Go to the Dash tab.
Tap the connected banks icon in the top right.
Tap Add bank.
Choose Manual.
Follow the prompts to create the account.
Contact support
If you are still having trouble, contact Stowe support at [email protected].
When you contact us, include:
The name of the financial institution
Whether you are connecting for the first time or reconnecting
The error message you are seeing, if any
Whether the issue happens after login, during authentication, or after selecting accounts
Please do not send your banking password to Stowe.